Mobile / Live
xe66 collects only the information needed to run your account, process transactions through bKash, Nagad or Rocket, and keep your session secure. This policy explains what we collect, why we collect it, and what you can do about it — access and eligibility depend on your local law and eligible regions.
When you open an account with us, we collect the details you submit during registration — your name, contact information and the payment method you choose to link, whether that is bKash, Nagad or Rocket. We also collect activity data generated during your session: pages visited, games opened and transaction records tied to your account wallet. This data is used to verify your identity, process deposits and withdrawals, and respond to support queries you raise with us. We do not sell your personal information to third parties for marketing purposes. Data shared with payment processors such as bKash, Nagad or Rocket is limited to what those services need to complete your transaction — nothing beyond that. Retention periods reflect the minimum needed for account and transaction records under the terms you accepted. If your account is closed, we retain only what is required to meet our published obligations. We update this policy when our data practices change, and we note the revision date at the top of this page. Your continued use of the account after a policy update means you have read the revised terms. If you have questions about any specific clause, the support route in the final section of this page is the right place to raise them.
Transaction data passed to bKash covers only the fields required to complete your deposit or withdrawal request. We do not store your bKash PIN or full wallet credentials on our servers.
When you transact through Nagad, only the reference data needed to match the transfer to your account is retained. Your Nagad account details are handled by Nagad's own privacy framework.
Rocket payment records linked to your account are kept as part of your transaction history. You can view these records in your account wallet section at any time while your account remains active.
This policy applies to everything that happens within your xe66 account — from the moment you log in to the moment you close the session. It covers data we collect directly. It does not extend to third-party services you navigate to from our pages, and it does not govern how payment processors manage data on their own platforms. Understanding the boundary helps you know who to contact when a question arises.
All data collected when you log in, update your profile or change your account settings falls within this policy. We control how that data is stored and who within our team can view it.
Deposit and withdrawal records processed through bKash, Nagad or Rocket are covered here for the portion we handle. Once the request leaves our system to the payment provider, their own privacy terms apply.
Your browsing behaviour within our lobby — which game rooms you open, how long a session runs, and which category you return to — is recorded and used only to improve your experience on our platform.
Links to external sites, game studio interfaces or payment provider portals operate under those parties' own policies. We do not control their data practices and cannot be held responsible for them.
You have real, actionable choices about the data we hold on you. Reviewing your stored information starts in your account settings — the profile section shows the details you submitted at registration and lets you correct anything that has changed. If you believe a transaction record is inaccurate, the support route below is where you raise that directly with our team; we will check the record and respond through the same channel. Requesting the deletion of your account and associated personal data is also something you can do by contacting support — note that transaction records required for our published obligations may need to be retained for a defined period even after account closure. None of these steps require a lawyer or formal written notice; a clear message to support with your account reference is enough to start the process. Availability of specific rights may depend on your local law and the region from which you access the account.
Open the account settings page and check the profile and transaction history sections. What you see there is the data we hold against your account at that moment.
If your contact details or linked payment information are out of date, update them directly in account settings or contact support with the correction you need made.
Any question about how a specific piece of your data is used should go to our support team with your account reference included. We will respond through the same channel you used.
To close your account and request deletion of personal data, contact support directly. We will confirm which records must be retained under our published terms and which can be removed.
If anything in this privacy policy is unclear, or if you want to exercise one of the rights described above, these are the routes to reach us. Use the channel that suits you — all three go to the same team responsible for account and data queries. Include your account reference in the first message so we can locate your records without asking you to repeat yourself.
The chat widget in your account dashboard connects you directly to our support team. Open it from any page once you are logged in and describe your privacy query clearly.
Send your data or privacy question to the support email address published in the contact section of this site. Include your account reference and a short description of your query.
The help centre linked from the account menu contains published articles on data handling, account closure and payment record queries. Check there first — many common questions are already answered.
We take a straightforward approach to data security: collect only what the account needs, store it with access controls in place, and remove it when the retention period ends. Cookies on this site are used to keep your session active and remember your login state — not to build advertising profiles. You can manage cookie preferences through your browser settings at any time. Account security relies on the credentials you set at registration; we do not store your bKash, Nagad or Rocket wallet PINs. If you suspect unauthorised access to your account, contact support immediately using the live chat route above.
We keep your account and transaction records only as long as needed to support active accounts and meet our published obligations. When retention periods end, records are deleted from our active systems.
Session cookies keep you logged in during your visit. We do not use cookies to track your activity across other websites or to build advertising profiles linked to your identity.
Access to your account is controlled by the login credentials you set. We never ask for your full bKash, Nagad or Rocket wallet PIN through chat, email or any other channel.
When this policy changes, we post the updated version with a revision date. Continuing to use your account after an update means you have read the new terms. Contact support if any change raises a question.
These are the questions we receive most often about how we handle your data. If your question is not covered here, contact support with your account reference and we will respond through the channel you used.
We collect the name, contact details and payment method information you submit during registration. Once your account is active, we also record session activity and transaction history linked to your wallet — whether you use bKash, Nagad or Rocket.
We share data only where necessary to complete a service you requested — for example, passing a transaction reference to bKash or Nagad to process a withdrawal. We do not sell personal information to advertisers or unrelated third parties.
Retention periods are set by the obligations in our published terms. Active account records are kept while your account is open. After closure, only the records required under those obligations remain; everything else is deleted.
Yes. Your profile and transaction history are visible in account settings. Correct contact details there directly. For records you cannot edit yourself, contact support with your account reference and the specific correction needed.
We use session cookies to keep you logged in during a visit. These are not used to track you across other sites. You can manage or block cookies through your browser settings, though doing so may affect how your account session works.
Contact support through live chat or the published email address with your account reference and a deletion request. We will confirm which records can be removed and which must be retained under our published terms, then complete the process.